Compliance Services Administrator

Applications closing on 11 July 2022, 09:00 AM


Our city is growing and transforming. Increasingly, Upper Hutt has become a lifestyle choice for people wanting a higher quality of life – living, working and recreating closer to home and family. Upper Hutt is rich in the natural environment and education opportunities, and businesses are choosing to invest in our city.

Unsurprisingly, this drives greater emphasis on our city operating efficiently. We are looking for an enthusiastic person to join the Upper Hutt City Council Compliances Services Team and be part of our influencing our city transformation. Is that you?

Are you looking for a new challenge to learn and grow, better balance and an open and positive team culture? Are you interested in your work being recognised as being part of something bigger? Are you keen to work as part of a talented team that knows how to work hard but have fun along the way?  Are you keen to go to work each day excited about what the day might bring?

Then you may just be the team member we are looking for.

With continued growth across our city, Upper Hutt City Compliance Services Team is seeking an experienced, enthusiastic, and highly motivated individual to join us. We are very customer focused and require someone who is able to triage problems and resolve them whilst ensuring that legislative requirements are met.

As the Compliance Services Administrator you will play an important role working within the Compliance Services team to ensure that animal management and parking services are delivered to a high standard. Primarily you will be responsible for ensuring that administrative tasks are completed in a timely manner to high quality standards. In addition, the team is focussed on efficiency gains and finding solutions to challenges that arise in our highly changing environment.

The Compliance Services Team is experiencing increased work volumes and is focussed on finding efficiencies in how we function. The Compliance Services Administrator is a position that has an opportunity to shape and influence how we deliver services and conduct internal processes. This is a role that can deliver job satisfaction for a person who enjoys working with a team to design and implement efficient processes.

The primary role of the Compliance Services Administrator is to provide a range of administrative services to the Compliance Services division for the following functions: animal management, parking services and general bylaws. Operating in an agile environment requires a solution-focussed mindset that is critical for success in this role.

Key responsibilities in this broad role include: 

  • Provide team support including working with digital databases/other information sources, drafting and maintaining internal process documentation and data extract/reporting
  • Managing the lifecycle of complaints and enquiries through to resolution
  • Drafting correspondence, collating information
  • Maintaining Compliance web pages with current information
  • Word processing and desktop publishing support


    To be considered for this role we are ideally looking for:

  • Experienced administrator comfortable with consolidating information and producing high quality reporting
  • Comfortable with learning and navigating a variety of different software packages, digital databases and other information sources
  • Problem solving/solutions-focused mindset that focusses on understanding the problem, formulating options and delivering solutions
  • Excellent verbal and written communication skills
  • Highly developed interpersonal skills with the ability to engage with people throughout the organisation, and external advisers
  • Familiar and comfortable with operating in an agile work environment
  • Advanced IT Microsoft skills including word processing, spreadsheets, database

Working with the Upper Hutt City Council is a rewarding way to support the community, work with a great team, and develop your career.  We do more than just pay you a salary, we have a range of great benefits to support you.

Some of our benefits include:

  • 3% on top of salary towards Kiwisaver
  • 2 wellness days per annum
  • Wellbeing benefit

With 50% of the Wellington regions green space, boutique shopping, award winning Brewtown and quirky cafes all within walking distance, train station close by and free parking, Upper Hutt is a great choice for your next career move.

Apply online by clicking on the link above. 

Applications close at 9am on Monday 11th July 2022

All applications must include a cover letter, CV and a completed Upper Hutt City Council application form (you can complete this online above)