Community engagement

Upper Hutt City is committed to working in partnership with communities and stakeholders in the development of its policies, plans, facilities, and services.

At Upper Hutt City we engage with our community in many ways in line with our Significance and Engagement Policy(PDF, 269KB)

The Significance and Engagement Policy enables Council to undertake consultation in a way that is appropriate for the matter being considered.  In some situations, consultation is as simple as listening to the views of a resident.  It may be more formal, such as when the special consultation procedure is used.  Or it may be more structured, such as when a particular group of people are requested to share their views.  An independent facilitator may also be used where necessary.

Council’s affairs are conducted in an open, informed and democratic manner and relevant information is readily available so that everyone can make an informed contribution to the decision-making process.

Make a submission on an open consultation

Feedback from the public is an important and essential part of our democratic process. Your input helps us understand how well we are doing and provides us with the direction and opportunity to make adjustments to our plans.

View our open consultations and have your say on a range of matters.

Attend a Council meeting

The first thirty minutes of every meeting is set aside for any member of the public to speak on any item which may fall within the terms of reference for the particular meeting being held.

View upcoming meeting minutes and agendas, or submit a request to speak.

Request to speak at a Council or committee meeting

If you wish to speak, it is preferable to let us know by midday the day before the meeting. This can be done by either emailing or by phoning 04 527 2169.

Meetings start promptly, so please allow time to sign-in at reception and get seated in the Council Chambers on level 2. There is some free P120 parking available on the road in front of Council Reception (838 – 842 Fergusson Drive).

The Standing Orders(PDF, 1MB) outline the rules and proceedings of Upper Hutt City Council, committees, subcommittees and subordinate decision-making bodies.

Residents' opinion survey

Every year, we survey a group of residents to seek feedback that helps measure, monitor, and report against our community outcomes and service performance.

Survey results communicate residents’ voices to key decision makers in Council who want to understand what improvements and other actions would be valued by residents. The collective voice will be used in decision making to further shape Upper Hutt City.

The survey is conducted by an independent market research provider. People who receive an invitation to take part in the survey have been selected at random from the Electoral Roll and all responses are confidential (responses are reported to Council as aggregated summaries with no reference to individuals).

Survey results are publicly reported annually, at our Finance and Performance Committee and in the Annual report. To read previous residents' opinion survey reports click on the links below:

Residents' opinion survey report 2019 - 2020(PDF, 2MB)

Residents' opinion survey report 2018 - 2019(PDF, 3MB)

Residents' opinion survey report 2017 - 2018(PDF, 1MB)