Recent rates invoice

We know there may be hardship due to COVID-19 for some businesses and general ratepayers. Talk to us if you are concerned. We will work it out with you.  If the issue is the deadline and you’re worried about penalties, again, let us know and let’s see if we can make some arrangements that will work.

We included a letter with the April rates invoices that should have arrived in your letterbox Click here to view/download(PDF, 30KB)

Call us on (04) 527 2169 or email rates@uhcc.govt.nz

COVID-19 relief measures that support ratepayers

On 9 April, Council agreed on 12 measures that are aimed at bringing relief to residents and businesses in light of the COVID-19 lockdown and its financial impacts. Relief measures aimed at relieving the rates burden are included below.

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Rates increases and the Annual Plan 2020 – 2021

Council’s rates requirement was set to increase by 4.68% as indicated in the Long Term Plan 2018 – 2028. Council has now adopted a rates requirement increase of 1.5%, which will effectively keep it below inflation.

April 2020 rates postponement
Postponement of the April and August 2020 rates instalments

If customers can demonstrate that they are in financial hardship, they could qualify to have the April and August 2020 rates instalments postponed. The postponements will look different for residential customers than they are for business customers. If you would like to apply to have your rates payment(s) postponed, please download the application form, fill it out and send it back or bring it in to us (along with your supporting information).

Application for rates postponement(PDF, 430KB)

Your completed application can be returned to us by either: 

  • Email to rates@uhcc.govt.nz
  • Post to: Private Bag 907, Upper Hutt 5140
  • Deliver to: Council reception, 838 - 842 Fergusson Drive, Upper Hutt

For more information, email our rates team.

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Penalty remission

For those facing financial hardship or difficulty in paying your rates, we can help. We will remit penalties if you enter into a payment arrangement with us. Please contact us on (04) 527 2169 or email rates@uhcc.govt.nz.