Council services

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Overview

Overview

As New Zealand has now moved to Alert Level 2 most services will return to their post lock-down state. Please keep an eye on this page for the latest information as we make this transition. Use the links at the top of this page or navigate to the next section to find out what has changed (and what hasn't).

Parks and playgrounds

Parks and playgrounds are open, please observe restrictions on gatherings and distancing.

When using playgrounds please ensure you:

  • Wash and dry your hands before and after using the play equipment
  • If you can't wash your hands use sanitise
  • Cough or sneeze into your elbow
  • Don't touch your eyes, nose or mouth
  • Stay off the play equipment and stay home if you feel unwell
  • Stay 2 metres away from people you don't know or can't contact trace

Public toilets

Public toilets are now open, please observe distancing requirements.

Rubbish and recycling

Rubbish collection

Upper Hutt’s rubbish bag collection will continue as normal. For more information, go to our waste collection days page.

Contact your provider for more information on private kerbside collections.

Recycling Station closed

The Upper Hutt Recycling Station will remain closed at Level 2. This is due to the privately run OjiFS recycling facility that takes our recyclable material operating at a reduced capacity and being unable to meet the high demands across the region.

We are in regular contact with the recycling facility and will open the Station as soon as possible. Please take steps to reduce and reuse until we are able to reopen. We do not recommend stockpiling and suggest disposing of your recycling into the regular waste stream.

Private kerbside recycling

Waste Management is still collecting recyclables. Paper, cardboard, plastic, and cans will be sent to the landfill. Glass will be sent to O-I in Auckland which has a fully automated system that can process glass during the lock-down.

Low Cost Bins have asked their customers to not put their recycling bin out, and to put any recyclable material directly into their rubbish bin.

Silverstream Landfill 

The landfill is now open.

Resource consents, LIM & building consents

Resource consent and land information memorandum (LIM) services resume.

Building

We are committed to providing the regulatory functions that enable the construction sector to undertake work that is allowable under COVID-19 alert levels. Our primary focus will be meeting health and safety and distancing requirements.

Inspections

We've resumed bookings for inspections. These will be booked in the normal way, but you’ll need to:

  1. Increase inspection times to take into account the need to follow your site safety plans that integrate the risks of COVID-19.
  2. Ensure the physical distancing requirements and hygiene protocols in accordance with Alert Level 2 Government guidance are maintained at all times.
  3. Ensure sign-in registers are in place for contract tracing.

If the safety provisions are not in place the inspector will be unable to proceed and will leave your site. Rebooking of inspections will not be permitted until the required safety measures are put in place.

Building consents

We’ve resumed the processing of building consent applications. Please note that we will need to strictly follow the detailed regulatory guidance from the Ministry of Business Innovation and Employment (MBIE) which recommends that we return or reject applications that are not complete or compliant, and that councils refuse an application if the information received in response to a request is insufficient and inadequate.

To help us provide the best service please provide all the information you can when making and enquiry or submitting and application. Enquiries requiring specialist technical advice will be logged for a call back. Please take the time to look at our Plan and build web pages, some of which have useful links to national guidance documents.

Applying for code compliance

Applications for code compliance certificates will be accepted on completion of works. As above, please ensure applications are complete before submitting. Refer to the building consent approval document and required items letter for guidance. If you do not have an item or it is not required (eg: gas cert), then provide a covering letter explaining the case. If approved, we will call you to book the final inspection.

Cemetery interment

We're providing interments (burials) at the Akatarawa Cemetery. The Government has announced there is a limit of 50 people for funerals and tangihanga (excluding clergy and funeral directors). We recommend that attendants continue to exercise distancing, contact tracing and staying home if you are unwell.

Contact the sexton on 027 249 4836 or visit the Ministry of Health website for more information.

Noise control

Noise control services operating while observing distancing. There will be a stand down period from an initial complaint to a secondary complaint of 30 minutes.

Environmental Health

Contact us for more information and updates by calling (04) 527 2169.

Animal services

Services resume, our team will be observing distancing requirements.

Council reception

Council reception is now open, please follow safety instructions from staff and signage.

Upper Hutt Libraries 

Upper Hutt Libraries are now open.

Access 

Library customers are encouraged to use our digital resources. You can read eBooks, listen to audiobooks, browse our Recollect heritage collection, watch movies, and more! Our digital collection is open 24/7, you can access it free with your Library card and password. Want to join?—simply enter your details to get started. If you need any help using our website or digital resources, please email: library@uhcc.govt.nz.

Borrowed items

Items on loan have now been extended until 30 June. We’re not adding any overdue fines during this time. If you have an outstanding fine, it won’t change during the lock-down.

All our return bins and slots are now open—including Pinehaven.

Any available items you were unable to pick up before the closure, will remain on the shelf for you.

Skinny Jump

We have also now teamed up with Digital Inclusion Alliance Aotearoa to offer Skinny Jump, a broadband connection service for households that don’t already have a broadband connection. Click here to read the news release or go to upperhuttlibrary.co.nz for more information.

Services and programmes

We’re now providing Bops and Tots online through the Libraries Facebook Page. If you don’t have a Facebook account, you can watch the videos on our Libraries website.

We’ve also set up personalised recommendations form for our readers.

Contact the Library

You can contact the Library through our website upperhuttlibrary.co.nz, email library@uhcc.govt.nz, or connect with us on social media via Facebook, Instagram, and Twitter.

Expressions Whirinaki and i-SITE

Expressions Whirinaki is now open.

The i-SITE Visitor Information Centre is continuing to offer support via telephone (04) 527 2168 and email info@expressions.org.nz.

Go to the Expressions Whirinaki Facebook page (/ExpressionsArtsCentre) for a daily art fix and regular art activities for kids.

H2O Xtream

H2O Xtream is now open.

Closing H2O Xtream meant that some customers had paid for swimming lessons or programmes in advance that they were then unable to attend. We’ve credited these missed sessions back to our customers’ accounts with us. Once H2O Xtream reopens, our customers will be able to take advantage of this credit.

Street cleaning

Street sweeping will continue but will be subject to access to the kerbside, which may be compromised by residents parking outside their properties.

With autumn now underway, we do ask that you assist us as much as possible by clearing leaves from drains where practical to do so.

Contact us

If you have any issues or concerns at all, our Customer Services Team is available and we can be contacted at any time. Call us on (04) 527 2169 or email askus@uhcc.govt.nz or talk to your elected members