Council services

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With most of New Zealand moving to Alert Level 2 from 12.00 pm Wednesday, 12 August 2020, all Council services are continuing to run. We continue to monitor advice for the New Zealand Government and the Ministry of Health. Use the links at the top of this page or navigate to the next section to find out what has changed (and what hasn't).

For more information on Alert Level 2 restrictions, please go to the COVID-19 website:

Parks, playgrounds and public toilets

Parks and playgrounds are open under Alert Level 2.

When using playgrounds please ensure you follow Ministry of Health guidelines:

  • Wash and dry your hands before and after using the play equipment
  • If you can't wash your hands, use sanitiser
  • Cough or sneeze into your elbow
  • Don't touch your eyes, nose or mouth
  • Stay off the play equipment and stay home if you feel unwell

All public toilets are open.

Rubbish and recycling during Alert Level 2

  • Upper Hutt’s rubbish bag collection is continuing as normal. For more information, go to our waste collection days page.
  • All private kerbside collections are operating as normal.
  • The Upper Hutt Recycling Station in Park Street is open.
  • All private kerbside recycling providers are operating as normal.
  • Silverstream Landfill is open as normal.

Resource consents, LIM & building consents

Resource consent and land information memorandum (LIM) services are running as normal under Alert Level 2.


Building service operations are continuing to run as normal during Alert Level 2.

Cemetery interment

We're continuing to provide interments (burials) at the Akatarawa Cemetery during Alert Level 2. As per the Government Alert Level 2 guidelines, funerals and tangihanga are limited to 100 people.

Contact the sexton on 027 249 4836 or visit the Ministry of Health website for more information.

Noise control and animal services

Noise control and animal services are operating as normal during Alert Level 2.

Environmental Health

Our environmental health services are operating as normal during Alert Level 2.

Upper Hutt Libraries 

Upper Hutt Libraries are open during Alert Level 2.

Level 2 restrictions are in place which mean that:

  • We will be contact tracing on entry into the library.
  • We will be limiting numbers at any one time in the building to 100.
  • We will clean and disinfect surfaces regularly.
  • We will be practising and encouraging social distancing in the library (2 m between strangers)
  • We ask that you stay home if you are sick or unwell. If you need a stash of books get in touch with us and we can see how we can help.
  • We will be cancelling Storytots on Wednesday (12 August 2020), and will review as advice comes to hand.
  • Pūrehurehu (our Mobile Library service) will stay in the garage until further notice and regular visits will be notified.
  • Justice of the Peace services will be available on Thursday 13 August from 11.30 am – 1.30 pm as per normal.
  • VTNZ have resumed their pop-up service at the Central Library on Fridays, from Friday 28 August.
  • Please keep an eye out on our website and Facebook for more information about programmes.
Contact the Library

You can contact the Library through our website, email, or connect with us on social media via Facebook, Instagram, and Twitter.

Expressions Whirinaki and i-SITE

Expressions Whirinaki is open. Find out about current and upcoming exhibitions, events and activities at

The i-SITE Visitor Information Centre is also open as normal.

We will have contact tracing in place under Alert Level 2 and request that customers exercise social distancing.

With changes to attendance restrictions, we'll be contacting our customers with bookings directly.

H2O Xtream

H2O Xtream is open.

We will have contact tracing in place under Alert Level 2 and request that customers exercise social distancing.

  • There will be a restriction on numbers allowed in the facility, with all programmes cancelled until Monday 17 August.

  • No programmes will be able to run under Level 2, including Flippaball, Hydro, Learn to Swim, and Toddler Time. Learn to Swim customers will receive credits and they will be added to your account.

  • Our Learn to Swim lessons will be cancelled from Wednesday 12 August to Monday 17 August. Credits will be added to customer accounts. 

  • Our Hydro classes have be cancelled from today 12 August until Monday 17 August.

  • The sauna and steam room will not be running under Level 2, but the spa will be open under restricted numbers. 

  • No slides or features running under Level 2.

  • There will no group bookings under Alert Level 2, due to restricted numbers. 

Council reception and contact

Council reception is open during Alert Level 2. The acrylic screens will remain in place for the time being. We will be doing contact tracing. Please ensure you maintain social distancing.

If you have any issues or concerns at all, our Customer Services Team is available and we can be contacted at any time. Call us on (04) 527 2169 or email or talk to your elected members