Caring for our community


Foreign nationals

A foreign national is someone who is not a permanent citizen or resident of New Zealand. This includes tourists, seasonal workers and temporary migrants on a student visa, working holiday visa, an essential skills visa, or those who are in the country without a current visa.  

If you are a foreign national requiring support at this time in the first instance contact your embassy or high commission to see what support is available. You may also be able to register your interest in receiving information about flights to your home country should these become available.

Temporary accommodation service  

If you don't have somewhere safe to stay, or have been temporarily displaced from your home due to COVID-19 please call the Temporary Accommodation Service on 0508 754 163. This call centre is available 24 hours a day, 7 days a week.  

For financial support

Visit COVID-19 Financial Support website or Work and Income or call 0800 559 009

If you’re not sure what assistance may be available, or you don’t know who to contact for help, phone the Government Helpline on 0800 779 997 (8am to 10pm, 7 days a week). 

For other support

If you are a foreign national seeking support visit: or call: 0800 REDCROSS

Essential services and assistance

We have compiled a list of essential services in the community that are available—click here to download/view [updated 12 May](PDF, 548KB).  

If you want more information about Neighbourhood Support, call (04) 527 2792 or email

Contact information for those who are seeking assistance:

  • For health advice, call Healthline on 0800 611 116 
  • For emergency accommodation or support for food grants, call the Ministry of Social Development on 0800 559 009 
  • For immediate food needs please contact your local foodbank, go to
  • For temporary accommodation related to COVID-19 isolation, call the Temporary Accommodation Service on 0508 754 163 
  • For support with grief, anxiety, distress or mental wellbeing, call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week. 
  • If you are not sure who to talk to, the Government Helpline is available on 0800 779 997 

For everything you need to know about COVID-19 visit

COVID-19 relief measures that support our community

On 9 April, Council agreed on 12 measures that are aimed at bringing relief to residents and businesses in light of the COVID-19 lockdown and its financial impacts. Relief measures that will help us care for the community are included below.

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Recovery fund

In keeping with its intent of supporting the community through the impacts of COVID-19, Council has resolved to establish a ‘Recovery Fund’ of $1,000,000 in its budget for the 2020 – 2021 year. The purpose of the fund is to boost social, cultural, economic, and environmental wellbeing.

nil increase to fees and charges
Nil increase to fees

The draft Fees and Charges for 2020 – 2021 was amended to reflect no fee increases from 2019 – 2020 and was adopted by Council on 4 May.

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Business and community care

We’re going to strengthen support to businesses and the community through advice, information, networking, and opportunities. We’ve already joined up our initial response for the Hutt Valley, collaborating with Hutt Valley Chamber of Commerce and Hutt City Council.


Useful links


Upper Hutt playgrounds are open. For more information, please check the Council services page.

Outdoor recreation website

The New Zealand Mountain Safety Council has created a new website that allows you to search for what you can/can't do under COVID-19 Alert Levels, based on activity type and region.

Sport Wellington

Are you a sports or community recreation organisation? Sport Wellington have a range of resources and guidelines for operation under COVID-19 Alert Levels. Go to the Sport Wellington COVID-19 hub.

Sport Wellington has partnered with Sport NZ to administer the Sport NZ Community Resilience Fund in our region. The Fund aims to deliver immediate funding to help regional and local organisations remain financially viable through the immediate period of disruption created by COVID-19. Clubs can apply for $1,000 in support. Regional recreation and sports organisations can apply for up to $40,000.

Sport Wellington also has up-to-date information on the funding agencies that are (and aren't) currently taking applications. 

Follow Sport Wellington on Facebook.