Caring for our community


We’ve set up a Community Care support team that is working to provide resources, and support services where needs have been identified or when they have been contacted. Caring for our community is currently our chief focus at the Emergency Operations Centre (EOC) which we opened on 1 April. We’ve compiled a list of essential services in the community that are available—click here to download/view [updated 12 May](PDF, 548KB). We also recognise that needs arising from this situation are likely to outlast the lock-down.

If you need urgent support you can contact the Council call centre on 0800 141 967 or email and you’ll be directed through to the Council’s Community Care support team who are ready to help.

The helpline is open from 9.00 am – 5.00 pm, seven days a week. The number is for those in our community who don’t have a support network. If you can, first ask family, friends, and neighbours to get you essential supplies to ensure our resources can be directed to those that need our support the most.

If you would like someone to call you back about getting your essential household supplies, visit Please remember that we will never ask for bank account details in these calls. 

If you want more information about Neighbourhood Support, call (04) 527 2792 or email

COVID-19 relief measures that support our community

On 9 April, Council agreed on 12 measures that are aimed at bringing relief to residents and businesses in light of the COVID-19 lockdown and its financial impacts. Relief measures that will help us care for the community are included below.

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Recovery fund

In keeping with its intent of supporting the community through the impacts of COVID-19, Council has resolved to establish a ‘Recovery Fund’ of $1,000,000 in its budget for the 2020 – 2021 year. The purpose of the fund is to boost social, cultural, economic, and environmental wellbeing.

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Nil increase to fees

The draft Fees and Charges for 2020 – 2021 was amended to reflect no fee increases from 2019 – 2020 and was adopted by Council on 4 May.

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Business and community care

We’re going to strengthen support to businesses and the community through advice, information, networking, and opportunities. We’ve already joined up our initial response for the Hutt Valley, collaborating with Hutt Valley Chamber of Commerce and Hutt City Council.


Useful links


Upper Hutt playgrounds have re-opened under Alert Level 2. Please observe restrictions on gatherings and distancing. For more information, please check the Council services page.

What you can do in Alert Level 2

The New Zealand Mountain Safety Council has released a new website that allows you to search for what you can/can't do based on activity type and area.

Sport Wellington

Are you a sports or community recreation organisation? Sport Wellington have a range of resources and guidelines for operation under Alert Level 2.

  • Sport Wellington has partnered with Sport NZ to administer the Sport NZ Community Resilience Fund in our region. The Fund aims to deliver immediate funding to help regional and local organisations remain financially viable through the immediate period of disruption created by COVID-19. Clubs can apply for $1,000 in support. Regional recreation and sports organisations can apply for up to $40,000.
  • Sport Wellington also has up-to-date information on the funding agencies that are (and aren't) currently taking applications. 

Follow Sport Wellington on Facebook.