Useful information for newcomers

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Fire, Police and Ambulance 

In an emergency, please dial 111 for Fire, Police or Ambulance.

Tell the operator what service you require and stay on the phone. They will ask where you are, what phone number you are calling from, what has happened, and how long ago it happened. 

In the event of a non-emergency, please dial 105

Here are the guidelines to what non-emergency services are.


Here are the important links to the services provided by Upper Hutt City Council. 

Upper Hutt City Council’s Services 

If you're looking for information on Council services such as waste and recycling, roading, animal control, water, dog registration and more, you'll find it here


Upper Hutt Libraries 

Upper Hutt Libraries is the community hub of Upper Hutt where a range of services for literacy, study, computing, education, and community services are offered. 

To browse our free library events and collections


H2O Xtream Aquatic Centre

H2O Xtream Aquatic Centre is Upper Hutt's premier aquatic facility. It is currently undergoing a major upgrade and will be closed for approximately 18 months.  Lane swimming, hydrorobics and women’s only swim nights are temporarily available at Fulton Swim School. 

To find out more about swimming in Upper Hutt.


Activation Upper Hutt 

Our Activation Team works with clubs, active recreation providers, community groups and individuals to develop and support physical activity in our city and would be able to point you in the direction to join a sports club. 

To connect with our Activation Team.



Here is other useful information for newcomers to Upper Hutt. 

Citizens Advice Bureau (CAB)  

CAB is a nationwide, but locally based, community organisation that helps people to know and understand their rights and obligations, and how to use this information to get the best outcomes.  You can find a copy of their New Settlers Guide in the 'related information' section or pop into CAB or Central Library to pick up a printed copy today.

Phone: 04-528 9040 


Upper Hutt Multicultural Council 

The Upper Hutt Multicultural Council is a non-profit organisation established in 2006 to promote cultural diversity in our local community. Their aim is to encourage vibrant cultural communities in Upper Hutt by strengthening social ties, raising awareness about cultural issues, and supporting new migrants and minority ethnicities. 


English Language Partners

Provides English lessons and courses to migrants or those learning English as a second language. Support available online and in-person. 



Neighbourhood Support New Zealand 

A nationwide community-led movement administered by Upper Hutt City Council.  It aims to bring people and neighbourhoods together to create safe, resilient and connected communities. 


National Emergency Management Agency — Get Ready 

Get Ready provides rich information and great resources to help you be prepared for emergencies that can happen anytime and anywhere in New Zealand.  


Finding a doctor in Upper Hutt 

If you need medical attention and it's not an emergency, contact your healthcare centre for advice or make an appointment to see a doctor.

Here is a list of GPs practising in the Hutt Valley


Finding a school in Upper Hutt 

If you have school age children (from 5 years of age onwards), here is a list of schools in Upper Hutt.

If you have a pre-schooler (between the age of 3 and under 5 years old), here is a list of kindergartens in Upper Hutt


Upcoming Events in Upper Hutt 

Click here for all upcoming events in Upper Hutt.