COVID-19 24 March update

Published on 24 March 2020

Virus graphic

Council and committee meetings suspended

Upper Hutt City Council resolved today to suspend all Council and committee meetings until further notice. The decision to suspend will be reviewed when New Zealand returns to a Level 2 (or below) alert status.

 All public facilities closed

Council reception, H2O Xtream, Upper Hutt City Libraries, Expressions Whirinaki, playgrounds, water fountains, and public toilets are all closed to the public.

Council essential services are still running. Our customer services team is available via telephone (04) 527 2169 or email  from 8.00 am to 5.00 pm, Monday to Friday.

Library customers are encouraged to use our online services. For more information, go to 

The i-SITE Visitor Information Centre is continuing to offer support via telephone (04) 527 2168.

Go to the Expressions Whirinaki Facebook page (/ExpressionsArtsCentre) for a daily art fix and regular art activities for kids.

Parks remain open, however grounds and park ‘assets’ such as playgrounds, bench seats, drinking fountains, barbecues, and public toilets will not be maintained and are officially closed. Although we cannot prevent you from using some of these things, we ask that you refrain from doing so in the interests of safety. The website has guidance around outdoor exercising protocols.

Recycling station closed until further notice 

Due to the ongoing situation with COVID-19 our recycling facility is not currently able to process recyclables. If possible, please try to hold on to your recyclable material until we are able to reopen. For more information and updates, go to

Silverstream Landfill—partially closed 

Silverstream Landfill is no longer accepting domestic waste drop-offs. The Earthlink recycling facility at Silverstream is closed.

If you are not an existing commercial account holder and need to urgently dispose of waste which is of a quantity that is not suitable for general kerbside collection, and is either decaying or a threat to human health, please email with a description of the waste, the waste volume, the extent to which the waste is in solid form, and if the waste contains anything hazardous or leachable.

Rubbish collection

Upper Hutt’s rubbish bag collection will continue as normal. If you use them, please put out your Council rubbish bags by 7.30 am on your regular day of collection. For more information, go to our waste collection days page.

Private kerbside collectors will be in touch with customers directly.

Waste Management will still collect recyclables but have notified customers they will landfill the material.

Low Cost Bins have asked their customers to not put their recycling bin out, and to put any recyclable material directly into their rubbish bin.

Let’s kōrero

Council had begun seeking your feedback on the future of Upper Hutt. We want to know what you think we should be focusing on over the next ten years. Because of the COVID-19 situation, we’re not currently able to proceed as intended with face-to-face engagement. A Let’s Kōrero flyer should arrive in your letterbox soon. We know that during these uncertain times, it’s difficult to think about tomorrow let alone the next ten years. While we are supporting the community through the current situation, we’re also thinking towards our future and, as things will return to normal, we’d still value your feedback. 

The flyer you’ll receive has a Freepost return option. You can also engage with us online at and includes requests for feedback on our draft  Sustainability Strategy along with Plan Change 50.

Business support

We’ve partnered with Hutt City Council and the Hutt Valley Chamber of Commerce to form a business response team. We’ve published a page on which is dedicated to supporting local business. Businesses are also invited to join the business support Facebook group.

Upper Hutt—safe, connected, resilient

Now more than ever, we know that connecting with others will ultimately help us get through the coming weeks of isolation. We can keep our community connected by reaching out to one another. 

  1. Check in regularly with a neighbour and ask if they are OK (using safe distancing).
  2. Stay informed using the COVID-19 website:
  3. Find out if you have a local Neighbourhood Support group in your street—email or call (04) 527 2792.

As a community we work best when we work together. Council has access to a number of volunteers, community services and can assist with printing and messaging. If you are interested in offering your skills or support we will collate your information and match them to potential needs as they arise.

Please contact us by emailing or call (04) 527 2798.

Our communities are stronger when we work together.  

We are continuing to monitor the situation, take advice from the ministry of Health and act accordingly. For more information and updates, go to