Last Modified: 24 June 2010
Your Council
Customer Services Charter
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Great City, Great Service
Our Commitment to you is to:
- Greet you in a polite and friendly manner.
- Give you our full attention.
- Respond to your enquiries promptly and inform you of expected timeframes.
- Keep you informed of progress with your enquiries.
- Process your applications efficiently.
- Punctually keep our appointments with you.
- Keep the promises we make.
- Remain professional at all times.
- Communicate with you clearly, openly, honestly and accurately.
- Keep our information current.
If we are not meeting standards, please contact us.
We
welcome all feedback.
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