Last Modified: 29 April 2013
DIScover: serving customers with disabilities
DIScover is an Upper Hutt City Council-produced document developed to encourage social change. It provides staff working in customer service roles guidance on how to provide excellent service to people with disabilities.
Scroll down or use the links below to find information about:
|Official launch of DIScover
|DIScover: serving customers with disabilities, proved extremely popular at the official launch held at Expressions Arts and Entertainment Centre on Wednesday 23rd November. More than 80 people attended the launch which included a performance from Upper Hutt City Library’s Friday Fables session, a music group for people with intellectual disabilities and speeches from His Worship the Mayor Wayne Guppy and the Director of Office for Disability Issues, Dr Jan Scown.
Attendees ranged from local retailers and employers to representatives from local and central government and interested community members. More than 200 copies of the resource were taken away after the launch.
|Give it a go (Held at H2O Xtream on Saturday 26th November)
|The ‘Give it a go!’ community event was held at H2O Xtream on Saturday 26th November. This free event celebrated the implementation of ‘DIScover’ as well as H2O Xtream’s Halberg Trust Gold ‘Sports Access Award’ which was granted in September.
The event was attended by more than 30 people, including families from Lower Hutt and Wellington. ‘Give it a go!’ gave disabled people and their family or support workers an opportunity to try out snorkelling, hydrorobics and learn about swim technique and water safety.
The feedback was extremely positive, one participant said “It was an excellent event. I really enjoyed the opportunity to try some new things in a safe environment with instructors there to assist. I also really enjoyed the snorkelling and feel I have gained a lot more confidence in the water.”
Click here to view photos from the 'Give it a go!' event.
|DIScover is supported by an accompanying training document that was piloted with Council facilities’ staff in October 2011. Combined, the resources aim to increase disability awareness, educate staff and in turn enable disabled people to participate more fully in their communities.
DIScover was funded by Family and Community Services – Making a Difference Fund, and the intention is that this resource and training document can be picked up by organisations, councils and other agencies throughout the country.
Links to download the DIScover resource and accompanying training document are provided below. If you have any questions or would like a hard copy posted to you please contact the Upper Hutt City Council Community Services team on email@example.com or phone 04 527 2169.
Upper Hutt City Council’s DIScover pilot training workshops were facilitated by Pam MacNeill. Please contact Pam directly if you would like to discuss workshop options.
Pam MacNeill Consulting | Phone: 04 5288 323 | Mobile: 0274 575 461 | Email: firstname.lastname@example.org